Free Delivery Terms
Delivery is free of charge to most of the UK on all items however if you are in a remote area such as the Scottish Highlands, some areas of Wales and the North East please contact us for charges which range from £19.99 to £99.99 Please note that the postcodes classed as Scottish Highlands can vary, depending on supplier courier & their own zone rules. Please contact us for more information.
Standard Free Home Delivery
Products with a 7-14 working day lead time are delivered by our dedicated courier service. They will contact you prior to your delivery to confirm a date and give you a three hour time slot for your delivery. They are a one-man delivery service however if you want the goods taking to a room of choice the driver must be assisted and the pathway to the room of choice must be clear. On most occasions they are in certain areas of the country on certain days of the week, so your delivery may be on a certain day of the week, however we do try and be as flexible as possible.
All deliveries are made on any working weekdays, Monday - Friday, between the hours of 7am to 7pm. We aim to be as flexible as possible and on selected items, you will be able to choose your own delivery date. Please either contact us or refer to the product page for availability and cost. If the item qualifies for a 2 man delivery this will be booked in with you a minimum of 48 hours in advance and in some cases you will be given a 3 hour time window.
Item(s) are delivered using a 1 man delivery service;
Item(s) will only be delivered to the front door. Unfortunately the driver can not go inside the building for weight and insurance reasons;
Item(s) being delivered to a flat or apartment will be delivered to the lobby/entrance only.
Tracking Your Delivery
If you need to track your delivery, please email our delivery team quoting your full name and order number. Alternatively, please call us and a member of staff will happily check your delivery progress. If you have any further questions regarding our delivery lead times, please contact us.
Delivery Lead Times
We deliver directly from our factory in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependant on the manufacturing of the good(s) you have ordered. All delivery lead times are clearly stated at the top of the product page. Our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control, such as weather, can result in small delays.
Deliveries to remote areas and the following postcodes may take longer due to location and may occur a surcharge:
Aberdeen- AB *Dundee - DD *Falkirk and Stirling - FK *Inverness - IV *Kirkcaldy - KY *Perth - PH1-26 *Kilmarnock - KA29-30 *Paisley - PA1-19 *Oban - PA80 *
We do deliver to Northern Ireland and offshore islands, at this current time which will incur an extra cost depending on area.
Delivery Information
When ordering, please remember to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge.
If you do have any further questions regarding delivery or assembly please feel free to contact telephone on 01924 695 700.
